Adviser services are worth a fee

by Maya Breen06 Apr 2016
Mortgage Link financial adviser Judy Steiner says those inside and outside the industry need to recognise that charging a fee for service is an acceptable outcome for the value advisers provide.

Years in industry: 13 Location: Hawkes Bay

Why did you get into mortgage broking?
I had an opportunity to work with a colleague who owned Mortgagelink and wanted to work with people to help them into their homes, it felt like a win win kind a thing to do for the clients and for me as an adviser.

How would you sum up mortgage advisers in three words?
Total Client Care

What advice would you give to a new mortgage adviser?  
Be prepared to work to your clients needs and be available, when they get what they want, you will get what you want.

How would you change the industry?
That our own advisers and others outside our industry recognise the value of the work we do and that charging a fee is an acceptable outcome 

What’s the most important thing an adviser can do to develop their business?  
Look at your existing client base and contact them on a regular basis, letters, phone calls, join a BNI in your area, join a Chamber of Commerce

What’s the best advice you’ve ever been given?  
“The road to hell is paved with good intentions” , make sure your intentions are real and achievable and go out and achieve great results

If you were Prime Minister for one day, what would you do?  
Make it a day the All Blacks were playing in a final at the World Cup and attend in the best seat

What has been the highlight of your career?  
Being recognised in my industry as a credible hardworking professional and being awarded Mortgagelink NZ Adviser of the Year 2015

What’s your favoured style of coffee?  
Almond milk cappacino

Union, league, soccer or other?  
Union

If you could invite three people to dinner, dead or alive, and excluding family and friends, who would they be and why?  
Pope Francis, Barack Obama and The Queen. The Pope as the most fair, kind and progressive thinking Pope, Barack Obama, first Black president and The Queen for over 60 years view of the wider world.

Complete this sentence:
If I wasn’t in mortgage broking, I would be…a lawyer in my own practice with young bright outward thinking lawyers and support staff
 

COMMENTS

  • by Sceptic 12/04/2016 2:54:24 p.m.

    I have seen evidence of unauthorised registered mortgage adviser charge fees for producing a mortgage offer severely deficient from what the client could get themselves from their own bank. I suggested they simply not pay the $300 fee demanded by the unauthorised registered mortgage adviser and accept their banks superior offer. The unauthorised registered mortgage adviser threatened him with the small claims court. Unauthorised registered mortgage advisers who can’t do a superior job to that which the client can do themselves are doing the industry no favours.

Most Read

NZ Adviser TV