E-consent solution in the running for innovation award

by Maya Breen26 Sep 2016
Auckland based company Konnect Net Limited has been named a finalist in the upcoming 2016 New Zealand Insurance Industry Awards (NZIIA) for its e-consent solution product. 

The e-consent solution enables insurance customers to sign on screen across any device, speeding up the overall time take to complete an application. 

Konnect Net will be up against fellow finalists, Delta Insurance New Zealand Ltd, NZI and Rothbury Insurance Brokers for the Innovation of the Year award. 

Speaking to NZ Adviser, Konnect Net, head of market development Sam Liebert says the team was delighted to be named a finalist. 

“To see the value this product’s already made for some of our users has been rewarding in itself…so to be nominated for an award on top of this is awesome!” said Liebert. “And what’s cool is that this solution has been meaningfully contributed to in some way by every part of our business, so everyone can share in the credit.”

Liebert said it was a few years ago that they realised architectural changes were needed to ultimately create the e-consent solution.

“Following this we had about a 12-month period of more focused user research, roadmap planning, prototyping and solution build.  Our first version of e-consent is a great start and we’re looking forward to the user feedback that’ll guide us in making it better and better.  

“Aligning with the Electronic Transactions Act 2002, it presents the information to the customer in an easy-to-digest way, is completely auditable by all involved and has been designed in consultation with members of the New Zealand Medical Council and other health professionals," Liebert told NZ Adviser.

“Customers no longer have to print, sign, scan and email documents…now they can simply sign on a device. From the insurers’ point of view, our e-solution has seen response rates increase by more than 200% and average response delays reduce considerably. So in addition to the savings from not having to process paper, they get more responses faster – which has immense implications for sales conversion rates.  Doctors benefit as they have confidence that their patient has fully understood the implications of consent.  

The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) announced the full list of finalists for the 2016 New Zealand Insurance Industry Awards earlier this month.  

“The New Zealand Insurance Industry Awards are an opportunity to reflect on and celebrate what is great about New Zealand insurance: the sense of community, the commitment to excellence and the many successes that has enabled it to become a true global leader. This year’s Awards recognise the highest achievers in the industry, but they also work to celebrate and highlight the contribution that those in insurance make to the community,” said ANZIIF CEO, Prue Willsford.

The winners will be announced at the NZIIA awards dinner at Auckland’s Sky City on Thursday 10 November.
 

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