New Zealand banks outshine their Australian-owned rivals when it comes to customer service, new research shows
New Zealand banks have taken top spots in customer service, according to new findings from consumer research and ratings company Canstar Blue.
Its latest study involving 2,412 Kiwis revealed, in order of ranking, the top three rated banks were TSB Bank, The Co-operative Bank and Kiwibank.
TSB Bank was awarded Canstar’s 2017 award for Overall Customer Satisfaction, as the only bank achieving a maximum rating across all of the evaluated criteria.
Accepting the award, Kevin Murphy CEO of TSB Bank said to be recognised in this way is “incredibly rewarding for our people”.
“One of our values at TSB Bank is ‘putting people first’ and we strive to do this in every interaction and with every customer. An award like this shows us that our efforts are working and I’m very proud of our entire team for helping us to stand out a cut above the rest.”
Commenting on the three top-rated being New Zealand banks, Canstar Blue general manager Jose George said, “This is a huge feather in the caps for New Zealand banks.
“Daily headlines talk about interest rates and the latest banking apps yet making a customer feel valued and providing a service where they want, when they want it, is still proving to be the foundation of customer satisfaction.”
The survey also found that nearly one quarter of Kiwis (22%) feel uncomfortable thinking about their long-term financial future and less than half (46%) are saving for retirement.
“This is worrying insight,” said George. “Thankfully there looks to be a huge reality check when we reach our thirties as we saw 61% of Gen Xers savings as opposed to 47% of Gen Yers.
“However, our survey also revealed that our younger generation is much better at sticking to a budget so it’s possible that lack of retirement saving in this age group is down to financial constraints rather than lack of awareness or desire.”
Its latest study involving 2,412 Kiwis revealed, in order of ranking, the top three rated banks were TSB Bank, The Co-operative Bank and Kiwibank.
TSB Bank was awarded Canstar’s 2017 award for Overall Customer Satisfaction, as the only bank achieving a maximum rating across all of the evaluated criteria.
Accepting the award, Kevin Murphy CEO of TSB Bank said to be recognised in this way is “incredibly rewarding for our people”.
“One of our values at TSB Bank is ‘putting people first’ and we strive to do this in every interaction and with every customer. An award like this shows us that our efforts are working and I’m very proud of our entire team for helping us to stand out a cut above the rest.”
Commenting on the three top-rated being New Zealand banks, Canstar Blue general manager Jose George said, “This is a huge feather in the caps for New Zealand banks.
“Daily headlines talk about interest rates and the latest banking apps yet making a customer feel valued and providing a service where they want, when they want it, is still proving to be the foundation of customer satisfaction.”
The survey also found that nearly one quarter of Kiwis (22%) feel uncomfortable thinking about their long-term financial future and less than half (46%) are saving for retirement.
“This is worrying insight,” said George. “Thankfully there looks to be a huge reality check when we reach our thirties as we saw 61% of Gen Xers savings as opposed to 47% of Gen Yers.
“However, our survey also revealed that our younger generation is much better at sticking to a budget so it’s possible that lack of retirement saving in this age group is down to financial constraints rather than lack of awareness or desire.”
