Major plans to partner with a technology provider

A major bank has announced it is looking for a technology provider to support its services

Major plans to partner with a technology provider
ANZ has announced its plan to partner with an “innovative” technology provider to bring additional insights and experience as well as complement the major bank’s knowledge in financial services.

“This is not about one big-bang technology project with a finish line. At ANZ we’re continuously evolving our technology architecture to ensure we are consistently delivering great products and services to our customers,” ANZ technology group executive Gerard Florian said.

“As part of that process, we’ve announced today we’ll begin a formal process to appoint a system integration partner to assist in the scoping and design of our technology architecture to support the bank’s implementation of agile ways of working,” he said.

In an interview with bluenotes, Florian said technology teams in banks had traditionally focused on new projects or fixing products.

“When we move to that service-provider mindset, what we’re really thinking about is: how do we create a service as a long-term view, but get some value out quickly and then continue to add more features based on customer feedback?” he told the ANZ newsroom.

“And taking real responsibility that those services meet our customer needs,” he said.

Technology will play a critical role in the transformation of ANZ as it implements new ways of meeting customer expectations, engage and empower staff, and continue to improve efficiency, Florian said.