ANZ Bank has appointed Glenn Stevenson as the new head of mortgages, moving from his previous role with the bank as head of deposits and bonus bonds.
Stevenson stepped into the role in early October when the former head of mortgages of nearly four years, Sarah Berry, became head of products.
He brings over 20 years of experience in banking and financial services to the role, particularly in funds management and core banking.
Stevenson told NZ Adviser
the new role takes him to the other side of the balance sheet, leaving deposits to focus on assets and regulation around mortgages.
"We have fantastic momentum around our home loan business and I think Sarah was certainly instrumental with leading that to where we are today," says Stevenson.
"So my challenge coming into the role is to ensure that we keep that momentum going.”
Stevenson says he will be looking at how ANZ
can continue to support its broker channel to ensure a seamless experience during the broker-client interaction.
“A focus is providing them with surety and consistency in their interactions with (ANZ
) as they are fronting an interaction with the client."
He said this includes providing quick turnaround times for brokers so they can get back to the customer without delay.
“Making sure that experience goes really well for the broker is something we spend a lot of time on as well as what sort of things we’re doing to try and improve it.
“They are a significant channel for us - we write a lot of business through brokers and we’re happy to be doing so. They are an important part of the market and customers that go through them see them as such.”