The New Zealand Home Loans Auckland central branch has scored the highest customer satisfaction rating in the banking industry
Parnell business has scored the North Island’s highest customer satisfaction rating within the banking industry.
Based on the company’s annual survey, the Auckland central branch of New Zealand Home Loans scored an 83 net promoter score outperforming the most recent NPS scores of the major banks – ANZ (0.8), ASB (23.6), BNZ (18.8), Kiwibank (35.1) and Westpac (3.9).
Based on the ratings, the customers are categorised as being either promoters, passive about a product or detractors.
“Hitting the highest NPS score in the North Island is simply awesome and I’m humbled to think that our customers hold us in such high esteem,” NZHL Auckland central business owner Nikki Vercoe said. “We have an absolute passion for helping clients, whether it be paying off their home loans faster, refinancing existing mortgages from the banks or in the investment property space.”
Vercoe said the company is delighted to hear its customers are actively promoting the value of the business’ products and services.
Similarly, the NZHL Canterbury Metro branch has achieved a 70 NPS, the highest score in the South Island a 70 NPS. Overall, the company achieved a 51 NPS.
NZHL chief executive officer Julian Travaglia said the results are a great reflection of its people first culture. “With many banks and corporate companies looking at how they can automate and digitalise services to reduce costs, we respect the value of relationships when it comes to our interactions with customer.”
“While we totally understand the role of technology in assisting people to keep on top of their mortgage and day to day finances as seen in our new app which is about to be released, we’re all about using it to enhance in-person advice rather than replacing it. Our NPS scores in this latest survey are a testament to this approach,” Travaglia said.
New Zealand Home Loans, one of the largest home loan providers, lends $5.5 billion in home loans to almost 20,000 New Zealand families from Dunedin to Kaitaia.
Based on the company’s annual survey, the Auckland central branch of New Zealand Home Loans scored an 83 net promoter score outperforming the most recent NPS scores of the major banks – ANZ (0.8), ASB (23.6), BNZ (18.8), Kiwibank (35.1) and Westpac (3.9).
Based on the ratings, the customers are categorised as being either promoters, passive about a product or detractors.
“Hitting the highest NPS score in the North Island is simply awesome and I’m humbled to think that our customers hold us in such high esteem,” NZHL Auckland central business owner Nikki Vercoe said. “We have an absolute passion for helping clients, whether it be paying off their home loans faster, refinancing existing mortgages from the banks or in the investment property space.”
Vercoe said the company is delighted to hear its customers are actively promoting the value of the business’ products and services.
Similarly, the NZHL Canterbury Metro branch has achieved a 70 NPS, the highest score in the South Island a 70 NPS. Overall, the company achieved a 51 NPS.
NZHL chief executive officer Julian Travaglia said the results are a great reflection of its people first culture. “With many banks and corporate companies looking at how they can automate and digitalise services to reduce costs, we respect the value of relationships when it comes to our interactions with customer.”
“While we totally understand the role of technology in assisting people to keep on top of their mortgage and day to day finances as seen in our new app which is about to be released, we’re all about using it to enhance in-person advice rather than replacing it. Our NPS scores in this latest survey are a testament to this approach,” Travaglia said.
New Zealand Home Loans, one of the largest home loan providers, lends $5.5 billion in home loans to almost 20,000 New Zealand families from Dunedin to Kaitaia.
