Mike Whittaker of Mike Whittaker Mortgages says one of the most important things an adviser can do is simply answer their phones.
Years in industry: 11 Location: Auckland
Why did you get into mortgage broking?
I love creating friends and relationships as I help people grow their wealth.
How would you sum up mortgage advisers in three words?
Professional, honest and keen - especially for a cold beer at 4 o’clock on a Friday!
What advice would you give to a new mortgage adviser?
Know what you are in for from the start and be prepared to put in the long hours. Work hard to create trust with your clients and make it a point of difference to go the extra mile for them.
How would you change the industry?
Make the banks loan money on equity with no income at low LVRs. Currently it’s just silly.
What’s the most important thing an adviser can do to develop their business?
Answer their phone! Opportunities are won or lost by being available. Always make yourself available to your clients. Connect with as many people as possible and let them know you are there to give advice and help them achieve their financial goals.
What’s the best advice you’ve ever been given?
Don’t lose control of your client. Once you lose control, it’s all downhill from there.
If you were Prime Minister for one day, what would you do?
Fire 80% of the MPs!
What has been the highlight of your career?
Getting into my own office and employing a PA. That was the moment I felt like I had chosen the right career and built a worthwhile business that could grow and prosper.
What’s your favoured style of coffee?
Latte. No sugar, trim milk.
Union, league, soccer or other?
All of them are great, go Liverpool! But if I had to choose one, it would be rowing. I come from a competitive sporting background as a coxswain and rowing taught me many important lessons that have been crucial to my success as a mortgage broker. It’s a great sport with a lot to offer young people.
If you could invite three people to dinner, dead or alive, and excluding family and friends, who would they be and why?
Warren Buffet – So I can tell him to not be so greedy and pay his staff more.
Elvis – Because he rocks. Well, he rocked. Maybe he still does…Elvis lives!
Richie McCaw – Because he is a legend.
Complete this sentence: If I wasn’t in mortgage broking, I would be…
Running another business. Nothing beats being your own boss and being held accountable for your own success.
Every Monday we’ll feature a different mortgage adviser from across New Zealand. If you’d like to be included, please email us here.