BDM in the spotlight: Tracey Warner

by NZ Adviser20 Jun 2016
RESIMAC Home Loans BDM Tracey Warner spent seven years in financial services in the UK working in Commercial Insurance and Share Dealing.

Years in the industry: 15 years  Location: Auckland

BDM in the spotlight asks a different BDM the same seven questions – giving you a weekly insight into the lives of some of the top BDM’s in the country.

How often do you see brokers in a week?
I am predominately a deskbound BDM talking to brokers over the phone, through video conferencing and Skype however I do attend most conferences and larger training sessions that RESIMAC hold all over the country.

What do brokers want most from you?
To be easily accessible and be able to run scenarios and in general be a good sounding board. A lot of the time I am dealing with first time brokers to RESIMAC who have never submitted applications outside of a bank. I like to reassure everyone that it’s not hard and help them to workshop deals.

What is your favourite part of the job?
Knowing that the next scenario will be completely different to the last and that there are clients in all sorts of situations and we don’t pigeon hole them. I like to work with a broker to come up with a solution for their clients, we have products that cover pretty much every scenario.

What distinguishes the best brokers you deal with?
Brokers with a willingness to understand non-bank/solutions lending and understanding there is a space for the non-bank market and wanting to work out a solution for their client – nothing is too hard.

Describe your ideal weekend?
Getting out of Auckland and spending time at the beach. It also definitely includes a wine or two. 

What’s the strangest lending scenario you’ve ever encountered?
One that really stands out for me is a self-employed accountant who needed to take 9 months out to care for his wife who had been diagnosed with terminal cancer. To keep the business running he needed to pay to have someone in there. He fell behind in his mortgage repayments and he had also incurred a bit of short term debt which needed to be tidied up as well as cash out to 80%. Our credit team were able to take into consideration the fact he was back in the business, no longer needing to employ an additional staff member, we worked off his previous two years financials and also got a couple of months business bank statements and GST returns to ensure it was still tracking at roughly the same levels as before. This was a really good win for the client because if we hadn’t helped, he would the home he had shared with his wife and his boat.  

How do you like your steak done? 
There is only one way to do steak isn’t there? Medium-rare. 

NZ Adviser will regularly feature a different BDM from across New Zealand. If you’d like to be included, please email us.

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