Mortgage adviser survey reveals top bank

by Ksenia Stepanova03 Oct 2019

ANZ has taken the top spot as the mortgage adviser bank of choice, making it the winner of the 2019 Advisers on Banks survey.

ANZ secured top scores for BDM support, communication and engagement, interest rates and training and development, and scored very highly across the remaining range of criteria.

The runner up spot was taken by Westpac, which was rated the best bank for commission structures, credit policy and product range and diversification. ASB came in third, with advisers praising its turnaround times and electronic lodgement systems.

The top five banks across all of the above criteria are:

  1. ANZ
  2. Westpac
  3. ASB
  4. BNZ
  5. SBS Bank

In terms of criteria importance, turnaround times came out on top – a result unchanged from the previous years. Credit policy came close behind, followed by interest rates, communication & engagement and BDM support.

Electronic lodgement took last place in terms of importance, with commission structures, product range and training falling within the middle.

Advisers on Banks is an annual survey which gives mortgage advisers across New Zealand the chance to rate bank performance across a number of key metrics, and to comment on their best and worst experiences. More details on its findings will be published soon.

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