Kiwibank is partnering with Digital Inclusion Alliance Aotearoa’s Stepping UP initiative to enable more people to access cheaper, faster, and safer financial products and services.
The partnership will see Stepping UP design and develop online banking training programmes to be piloted in several regions before going live nationwide. These free workshops will run through the initiative’s 120 community partners and will be held in public libraries, schools, and community centres around the country.
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“When Kiwibank was first created, we asked New Zealanders to ‘join the revolution’, and they did,” said Steve Jurkovich, CEO of Kiwibank. “Seventeen years later, we’re enabling those that haven’t already, to ‘join the digital evolution.’
“Like most industries, banking is being disrupted by technology. Online tools can offer a more convenient and cheaper customer experience, but there can be barriers to usage. This new partnership is about making sure all Kiwis have the same opportunity to access these cheaper and faster financial products and be confident they are doing it securely.”
Meanwhile, Digital Inclusion Alliance Aotearoa chair Laurence Zwimpfer welcomed its partnership with Kiwibank.
“We know that a lot of people, especially the elderly, have concerns about going online and this new digital banking module will help to give them the confidence to give it a go,” said Zwimpfer. “The online world opens up so many new possibilities and we don’t want to see anyone missing out.”
Kiwibank is also working on launching a Digital Skills Hub on its website, as well as hosting free Tech Tea events for customers who are interested in learning more about Kiwibank’s online banking tools.