Bayleys Real Estate has announced the creation of a new senior role within its commercial property management and services division, Bayleys Property Services.
The real estate firm has appointed Michael Gillon (pictured) as the division’s head of retail property management, based out of the Auckland office and with a national mandate.
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In a statement, Bayleys said that Gillon’s retail-specific mandate is to build a “national management portfolio of retail properties providing clients with a credible alternative option for the outsourced management of their suburban retail hubs, through to large format shopping malls and centres.”
According to Stuart Bent, general manager of Bayleys Property Services, Gillon would be “working with Bayleys’ extensive network of retail sales and commercial leasing agents throughout the country, and also closely liaising with existing BPS clients to understand the issues and strategies they require to successfully manage their retail property assets.”
Gillon has previously worked with property management agencies such as Colliers and JLL. He was based in the UK for the past 10 years before returning to New Zealand at the end of last year.
“The continued increase in online spend, along with the effects of the COVID-19 pandemic, has meant retailers have had to adapt accordingly and I think this evolution also applies to the way retail properties are managed,” said Gillon. “Property management teams need to introduce innovative technology with customer experience, social value and sustainability initiatives at the forefront.”
“Retail locations such as shopping centres are usually at the heart of their immediate local communities, where people live, work, shop and play so the role of the retail property manager also involves ensuring that there is a strong relationship for the client and their asset within the local community,” Gillon concluded.