The key is delivering the features customers want, says firm
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Leading financial institution BNZ has been named Canstar’s Bank of the Year – Online Banking for 2018.
The award recognises BNZ’s commitment to using technology right across the bank to help customers be good with money, according to BNZ general manager digital Stephen Bowe.
BNZ customers can manage their home loans and term deposits from their app. BNZ, Bowe highlighted, is the only bank in New Zealand to support both Apple Pay and Google Pay. It is also said to be the only bank to provide its apps and online banking in Te Reo Māori, including a Learning Mode with Te Reo and English used side-by-side.
Bowe noted the key is listening to customer feedback and swiftly delivering the features they want.
“Our customers are very clear – they want more control and visibility over their money, they want to manage payments and products quickly and easily, and they want the whole experience to be as intuitive as using any other well-known app,” he said. “Our philosophy is to be responsive to the needs of our customers.
“We’re proud to receive this award on behalf of our great people and our amazing customers for recognition of all the work done.”
