FSF conference opens up to non-members for the first time

by Roxanne Libatique14 Oct 2019

The Financial Services Federation (FSF) has announced that it will open up its non-profit conference to non-members for the very first time in order to set industry standards and promote responsible lending more widely.

The FSF Conference and Awards, which will be held in Auckland on Wednesday 16 October, will revolve around ethics, conduct, and culture in the financial services industry.

“FSF will always run a membership-based model, but we do see our conference as an opportunity to share learnings and best-practice more holistically to impact not just the customers of our members, but those of New Zealand financial institutions more widely,” said Lyn McMorran, executive director at FSF.

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Programme highlights include an opening address from Commerce and Consumer Affairs Minister Kris Faafoi, who will discuss proposed changes in the latest review of the Credit Contracts and Consumer Finance Act (CCCFA).

It also features a panel discussion on the context and impact of the spotlight on ethics, conduct, and culture in financial services – comprising Kirsten Patterson, chief executive of the Institute of Directors; Helen Gordon, executive director of the Australian Finance Industry Association; and Jeffrey Stangl, an ethics trainer with expertise in finance from Massey University.

Representatives from Toyota NZ, Resene Paints, and Turners Automotive Group will also speak at the event for being considered by Reader’s Digest as among the most trusted brands in New Zealand this year. They will discuss the journey and nature of their brands, how they earned and maintained their customers’ trust, and what a trusted brand means in 2019.

To top it all off, the conference will be followed up with the FSF Crediting Excellence Awards and a gala dinner to recognise and celebrate excellent people in the sector.

“It’s often the way in financial services that dodgy lenders get all the attention, but there are many people in the sector who do an excellent job providing necessary and responsible finance products to Kiwis every day, and we think these people should be recognised too,” McMorran said.

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