TSB matches Australian banks' home loan rates

by Roxanne Libatique29 Nov 2019

TSB Bank has announced that it will match any nationally advertised home loan rates offered by Australian-owned banks in New Zealand “so that New Zealanders can get the best home loan rates while keeping profits in New Zealand.”

The bank will match the Australian-owned banks’ rates until December 14, 2019 to gives Kiwis “one less thing to worry about in the lead up to Christmas.”

Justine St John, general manager for marketing and customer experience at TSB, said they saw a huge demand for their previous campaigns so they’re expecting that this offer will have the same results.

“When we made the decision in February to price match Australian banks it was a move never seen before in the New Zealand banking industry. Just as we were proud to lead the way then, it’s great to again give Kiwis another reason to bank locally,” St John said.

Read more: Low interest rates would help the market bubble along – Century 21

St John also highlighted TSB’s focus on providing the best customer service – as seen when it won the Consumer NZ People’s Choice for Banking award for the third year in a row, received the KPMG Customer Experience Excellence Award, and even recently had the highest customer satisfaction of any bank in New Zealand according to Roy Morgan.

“When people bank with us they can make their home ownership goals a reality, experience A-grade service, support their local economy, and ensure ongoing investment in our communities,” St John said. “Anyone considering buying a home or changing their current home lending arrangements should touch base with us and we can help them achieve their goals.”

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