TSB has announced the appointment of Donna Cooper as its new chief executive officer.
Cooper brings a wealth of skills and experience to the role. Her most recent roles include as chief executive of The Warehouse Financial Services Group, and prior to that, director and general manager of Baycorp Holding (NZ). She also worked internationally with American Express.
TSB board chair John Kelly said that during the executive search process, Cooper ticked all the key considerations expected for the next CEO.
Kelly noted Cooper’s appointment will benefit TSB from a fresh perspective at a time when the spotlight is on banks to put customer interests first.
“Ms. Cooper’s proven, authentic leadership style is exactly what we need in further developing the relationships we have with our employees, communities and customers,” he said.
Cooper, meanwhile, stated: “TSB’s focus on customers is fundamental to its ongoing success, and this aligns closely with my values and experience. I look forward to working with a team that is genuinely passionate about the bank’s customer service leadership.”
Cooper will take on her role on July 23, when interim managing director Murray Bain returns to the TSB board.
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