Westpac NZ is bank of the year for online banking

by Krizzel Canlas20 Sep 2017
Westpac NZ has been awarded Canstar Bank of the Year for online banking – for the third year running.

Every year, Canstar assesses the online services offered by New Zealand banking institutions; services are assessed and evaluated on functionality, user experience and digital initiatives.

“We are absolutely delighted to be recognised as Bank of the Year for online banking,” Westpac NZ chief digital officer Melissa Macfarlane said.

“The true test of customer service to us is really making a difference in our customers’ financial lives. We know that customers want a faster and easier banking experience – literally, banking at their fingertips,” she said.

Macfarlane said Westpac is excited to continue to invest in creating great user experiences for its customers by collaborating with its Fintech partners.

Canstar general manager Jose George said the convergence of technology and finance brought financial revolution with customers driving the change.

“Fintech has moved the primary focus onto common customer problems and is designing appropriate systems and interface in response,” George said. “They aim to deliver exactly what the customers wants, when they want it. This industry is quick, agile and flexible and our financial institutions have very quickly realised it’s not a case of beating them, it’s a case of joining them.”

According to Canstar, customers’ expectation of conducting interactions digitally, and their experience resulting in immediate outcomes, is driving change in the banking and finance sector at an exponential level.

“Customers are expecting to be able to manage their money from their mobiles, and why not?” George said.

“It’s an exciting time for consumers and, by being one of the early adopter industries, overall banks in New Zealand are performing well in the digital and online space.”

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