Every year, NZ Adviser conducts its Advisers on Banks survey. It’s an opportunity for advisers to provide firsthand information and opinions, asking them to score banks across a range of different criteria, and also providing insights into their about their experiences with lenders.
Survey participants were asked to recall the best and worst things a lender had done for their business/clients over the past twelve months. As with each year, the results were varied, showcasing a broad spectrum of opinions and experiences.
From all of these responses, we’ve been able to compile those banks that stand head and shoulders above the rest in New Zealand – as well as highlighting the areas that are most important to advisers when deciding which bank to work with.
ANZ has taken the top spot as the mortgage adviser bank of choice, making it the winner of the 2019 Advisers on Banks survey. ANZ secured top scores for BDM support, communication and engagement, interest rates and training and development, and scored very highly across the remaining range of criteria.
The runner up spot was taken by Westpac, which was rated the best bank for commission structures, credit policy and product range and diversification.
ASB came in third, with advisers praising its turnaround times and electronic lodgement systems.